Return & Refund Policy
Your satisfaction is our priority. Learn about our hassle-free return process.
30-Day Return Window
We offer a 30-day return policy on all products from the date of purchase. Items must be unopened, unused, and in original packaging to be eligible for return.
How Refunds Work
- 1.Contact our support team at returns@goldenbasket.com with your order number
- 2.Receive a prepaid return shipping label
- 3.Ship the item back to us in original packaging
- 4.Refund processed within 5-7 business days after receipt
Return Eligibility Requirements
- ✓ Original packaging and labels intact
- ✓ Product unused and unopened
- ✓ All accessories and documentation included
- ✓ Within 30 days of purchase
- ✓ Proof of purchase provided
Non-Returnable Items
- Opened or partially used products
- Items without original packaging
- Perishable items (if shelf life exceeded)
- Items damaged due to customer mishandling
- Special order or custom items
Refund Methods
How you'll receive your refund
Refunds are issued using the original payment method within 5-7 business days of inspection. If you paid by credit card, the refund will appear as a credit on your account statement.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Questions About Returns?
Contact our customer support team at returns@goldenbasket.com or call 1-800-BASKET-1